How We Choose Our Products
We know that buying home health products can be
extremely confusing, even under the best of
circumstances, so we have taken all of the guess
work out by only bringing you products that have
generated amazing feedback, and pledge to
continually update our product line to reflect the
feedback from our customers. All the products we
sell have been recommended by Dr. Rick Swartzburg,
D.C., based on his personal experience with them in
his clinical practice.
Small Item Returns
You can return any small item(s) you order with in
30 days of receiving it, so long as the item is in
its original condition, with the exception of
pillows. Due to obvious sanitary reasons, we will
only accept pillow returns if the item(s) have not
been used. This means that you may purchase a pillow
and examine it in person to decide if you would like
to keep it before returning it within the 30 day
period. We are always very willing to take back
items you wish to return and refund the cost of the
item (and tax, if applicable), with no restocking
fees; however, the customer must pay all shipping
charges. We recommend that you send all returns via
UPS or insured US postal service for tracking and
insurance purposes. When you need to return an item,
please call 800-667-1969 for more information.
120-Day Satisfaction Guarantee
In order to ensure the complete satisfaction of all
our valued customers, Relief Mart, Inc. offers you a
choice of either exchanging your mattress or
receiving a refund of the mattress purchase price.
The trial period begins the first day you receive
your mattress or bed set.
What Is The Satisfaction Guarantee?
If your mattress is too hard or too soft, or does
not provide you with a restful nights sleep, you can
exchange or return your mattress before the end of
120 days. Be sure that there are no other factors
affecting the quality of your sleep before you
decide to exchange the mattress or bed set. We
strongly recommend that you give it at least a
21-day "breaking-in" period. If after 21 days, you
are not completely satisfied with the superior
quality and sleeping comfort of your mattress or bed
set, we will gladly refund you the money or exchange
it for a more suitable one. For details, see the
* We will either exchange your bedding or refund you
the purchase price of the mattress or bed set less
* Occasionally we offer free shipping specials or
free items with certain over stocked mattresses. If
this is offered, the customer must pay shipping
costs both ways if they desire to return the
mattress without an exchange and they must return
any promotional items given, with the exception of
* Due to sanitary reasons, pillows cannot be
returned for any reason other than a defect or
damage during shipment. Pillows offered as a
promotion in conjunction with the sale of a mattress
will be billed to the customer at current retail
price if the mattress is returned.
* If you exchange for a different, but same size
mattress or topper, the only cost to you is the
price difference (plus sales tax where applicable),
plus the initial shipping of the product back to us.
* No exchanges or returns will be made after the
* This exchange offer does not apply to the
following items: custom size mattresses , electric
bed bases, any opened sheets, comforters or pillows,
as these are non-returnable for sanitary reasons. If
any mattresses or toppers are returned, they will
need to be returned in the original condition in
which it was received, as any returns will be used
for display and demonstration purposes.
* No refunds or exchanges will be accepted for any
product that incurs any damage after it is received
by the customer. Damage may include, but is not
limited to odor or stains from cigarette smoke or
urine, food or drink stains, and/or any physical
damage from sharp objects.
* Of course any defective products will be promptly
* An RMA (return merchandise authorization) must be
obtained before returning your mattress or bed set
in order for you to receive a refund.
* All returns must be received by our manufacturing
plant before the end of the 120th day in order for
you to receive a refund.
What Happens After 120 Days?
With our 30-year limited warranty, we offer one of
the longest mattress warranties in the business.
It's a reflection of our commitment to unwavering
quality and premium product integrity. For more
information on our warranty please call